FREE SHIPPING ON ORDERS FROM $150
Shipping & Returns
We want you to love every AKOBIE piece — here is everything you need to know.
FREE UK DELIVERY ON ALL ORDERS OVER £150
UK Delivery
We process and dispatch orders within 1–3 business days of receiving your order. Once dispatched, you will receive a confirmation email with your tracking details.
| Delivery Option | Estimated Timeframe | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | £4.99 |
| Express Delivery | 1–2 business days | £8.99 |
| Free Standard Delivery | 3–5 business days | FREE on orders over £150 |
Delivery timeframes are estimates and may vary during busy periods, public holidays, or due to carrier delays. We will always keep you informed.
International Shipping
We are proud to ship AKOBIE pieces to customers around the world. International orders are dispatched within 1–3 business days and delivery times vary by destination.
| Region | Estimated Timeframe | Cost |
|---|---|---|
| Europe (EU) | 5–10 business days | Calculated at checkout |
| USA & Canada | 7–14 business days | Calculated at checkout |
| Africa | 7–21 business days | Calculated at checkout |
| Rest of World | 10–21 business days | Calculated at checkout |
Customs & Duties: International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping costs.
Returns Policy
We hope you love your AKOBIE purchase. If you are not completely satisfied, we are happy to accept returns within 14 days of the delivery date.
To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- With all original tags still attached
- In their original packaging where possible
- Accompanied by proof of purchase (order confirmation email)
The following items cannot be returned:
- Sale or discounted items (final sale)
- Earrings and pierced jewellery (for hygiene reasons)
- Custom or made-to-order pieces
- Items that have been worn, washed, or altered
How to Return
- Email us at order@akobie.com with your order number and reason for return.
- We will confirm your return request within 2 business days.
- Securely package your item(s) and send them to the address below.
- We recommend using a tracked postal service as we cannot be responsible for items lost in transit.
- Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Please send your return to:
Irene Kol London
'AKOBIE'
PO Box 8,058
Milton Keynes
MK11 9RJ
United Kingdom
Refunds
Once we receive and inspect your returned item(s), we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping costs are non-refundable. If you received free shipping on your order, the standard delivery cost will be deducted from your refund.
Faulty or Incorrect Items
If you have received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at order@akobie.com with your order number and photos of the issue. We will resolve this for you as quickly as possible at no extra cost.
Need Help?
Our team is here to help. If you have any questions about your order, delivery, or return, please do not hesitate to get in touch:
- Email: order@akobie.com
- Website: akobie.com